Privacy Policy

Introduction

EM-Sim ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our emergency medicine training platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

• Register for an account (name, email address)
• Subscribe to our services (billing information processed through Stripe)
• Contact us for support (name, email, message content)
• Use the AI Medical Tutor (chat messages and questions)

Usage Data

We automatically collect certain information when you use our platform:

• Simulation performance data (scores, completion times, decision paths)
• Analytics data (progress tracking, category performance)
• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)

Educational Data

To provide personalized learning experiences, we collect:

• Simulation attempt history and results
• AI tutor conversation history
• Performance analytics and progress metrics
• Study patterns and learning preferences

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our educational platform
• Process your subscription and manage your account
• Generate personalized performance analytics and recommendations
• Provide AI-powered tutoring and educational feedback
• Respond to your support requests and communications
• Send administrative information (subscription updates, policy changes)
• Monitor and analyze usage patterns to improve our services
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Stripe: Payment processing (subject to Stripe's privacy policy)
• Cloud hosting providers: Data storage and platform infrastructure
• AI service providers: LLM services for content generation and tutoring

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Compliance with court orders or subpoenas
• Protection of our legal rights or property
• Investigation of fraud or security issues
• Protection of user safety or public safety

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information: Retained while your account is active
• Performance data: Retained to provide ongoing analytics and track progress
• Payment records: Retained for 7 years for tax and accounting purposes
• Support communications: Retained for 2 years

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

HIPAA Compliance

EM-Sim is designed for educational purposes and does not store, process, or transmit protected health information (PHI) as defined by HIPAA. Our simulations use fictional patient scenarios, and users should never enter real patient information into the platform.

If you are using EM-Sim as part of a covered entity's training program and have questions about HIPAA compliance, please contact us to discuss a Business Associate Agreement.

Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately so we can delete the information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. By using our platform, you consent to the transfer of your information to the United States and other countries where we operate.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential cookies: Required for authentication and platform functionality
• Analytics cookies: Help us understand how users interact with our platform
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the platform after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: